The short answers

Questions we get often.

Ordering, shipping, returns, paper, sizes — the essentials in one place. Don't see what you need? Email us and we'll reply within a business day.

Products

What paper do you use?

FSC-certified 200 gsm heavyweight matte stock — a smooth, non-reflective surface that sits well in both minimal and classic frames.

What sizes are available?

Six standards: 21×30 cm (A4), 30×40 cm, 50×70 cm, 60×90 cm, 70×100 cm, 100×150 cm. Chosen to match frames you'll find easily at IKEA, H&M Home, and most homeware stores.

Custom sizes up to 100 cm wide — email us with what you need.

Do posters come framed?

Unframed by default. Frames are coming soon — acrylic (shatter-resistant), not glass, sized for our standard formats. Our size guide has framing tips in the meantime.

Is it eco-friendly?

FSC paper, pigment ink, print-on-demand, plastic-free tubes. See how we keep the footprint small.

How do I care for my poster?

Keep out of direct sunlight to prevent fading. Unframed posters: store rolled in the tube, or flat between paper sheets. Once framed, no special care needed.

Orders

Can I cancel or change my order?

We start printing quickly, so changes are only possible within a short window. Email us ASAP with your order number — we'll do our best. If it's already dispatched, our returns policy covers you.

Do you do B2B or bulk orders?

Yes — we work with offices, hotels, restaurants, and interior designers. Email us with your project details and we'll quote. Bigger scope? See our B2B page.

Do you offer gift cards?

Digital gift cards from €25 to €200 — sent instantly by email, never expire. See gift cards.

What payment methods do you accept?

Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay. All processed securely — we never see your card details.

Shipping

How long does delivery take?

Printed and dispatched in 1–2 business days. Most orders arrive 3–5 business days after dispatch. Tracking number goes out by email the moment your parcel ships.

How much does shipping cost?

Calculated at checkout by address. Free over €50, worldwide. You'll see the exact cost before you pay.

Do you ship worldwide?

Yes, virtually everywhere. Orders outside the EU may be subject to local customs duties — those are the recipient's responsibility.

How is my poster packed?

Rolled and sent in a thick-walled cardboard tube so it arrives flat and undamaged. Larger orders may ship in rigid flat mailers.

Returns & refunds

What's the return policy?

Under EU consumer law you have 30 days from delivery to return an item — no reason required. Poster must be in its original, undamaged condition; return shipping is at your cost. Full details on the returns page.

Damaged on arrival — what do I do?

Email [email protected] within 48 hours with your order number and photos. Free replacement or full refund, your choice. No need to send the damaged item back.

How do I track my order?

You'll get a tracking email the moment your parcel ships. If nothing lands within 6 business days of ordering, check spam, then ping us with your order number.

Still not sure?

Real humans read the inbox. Average reply time is under a business day — often within a few hours.